Food and Beverage Management
From food and beverage service to supervising operations and managing a full outlet. Practical training in service skills, event handling and outlet management — with barista training and specialised F&B industry exposure included.
What You'll Build Toward
From food and beverage service to supervising operations and managing a full outlet. Practical training in service skills, event handling and outlet management — with barista training and specialised F&B industry exposure included.
What You'll Learn
80% of your time is spent in labs. The remaining 20% builds the professional skills to make you someone colleagues trust.
SKM Level 2 — Food and Beverage Service Operation
HT-010-2:2012 · Learn to deliver F&B service: hygiene and workplace safety, service preparation, guest service, beverage service, food service and beverage preparation.
- Apply hygiene and food-safety practices during F&B operations.
- Maintain a safe and organised service environment.
- Prepare service areas, equipment and materials before operations begin.
- Organise the requirements needed for food and beverage service.
- Attend to guests throughout the service process.
- Handle guest requests and provide appropriate hospitality service.
- Prepare the service area and equipment required for beverages.
- Serve beverages according to the required service procedures.
- Prepare for and carry out food-service activities.
- Serve guests using appropriate F&B service procedures.
- Prepare alcoholic beverages covered within the programme curriculum.
- Use the appropriate preparation and service procedures.
SKM Level 3 — Food and Beverage Service Operation (Supervisory)
HT-010-3:2012 · Learn to supervise the service: F&B operations, reservations, specialised service, complaint handling, supervisory and administrative functions, and butler service.
- Coordinate day-to-day food and beverage service activities.
- Supervise service staff and the delivery of F&B operations.
- Handle and coordinate guest reservations.
- Prepare the service team for reservation requirements and guest arrangements.
- Carry out specialised forms of food and beverage service.
- Coordinate the equipment, preparation and service requirements involved.
- Handle guest complaints during F&B operations.
- Respond appropriately to unexpected service situations.
- Coordinate staff and service activities during operations.
- Monitor service standards and operational requirements.
- Handle documentation and administrative work related to F&B operations.
- Support scheduling, records and other operational requirements.
- Deliver personalised hospitality and guest assistance.
- Coordinate guest requirements using butler-service procedures.
DKM Level 4 — Food and Beverage Outlet Management
HT-010-4:2012 · Learn to manage the outlet: policies, administration, personnel development, sales and marketing, equipment management and basic culinary principles.
- Develop and implement procedures for outlet operations.
- Ensure service activities follow established operational requirements.
- Manage the documentation and administrative requirements of an F&B outlet.
- Coordinate records and day-to-day administrative activities.
- Coordinate the development and performance of outlet personnel.
- Support staff training and workforce requirements.
- Support sales and promotional activities for the outlet.
- Apply marketing activities that help attract and retain customers.
- Manage the equipment required for outlet operations.
- Coordinate equipment availability, usage and maintenance requirements.
- Understand fundamental food preparation and culinary processes.
- Connect basic kitchen operations with the management of an F&B outlet.
Where Graduates Work
Real job titles — not projected outcomes.
Who Can Apply
| Level | Minimum Academic | Age | Documents |
|---|---|---|---|
| SKM Level 2 | PMR/PT3 or Form 3 | 15+ | MyKad (IC) only |
| SKM Level 3 | SKM Level 2 or SPM | 16+ | IC + Level 2 cert |
Not sure if you qualify? Contact us — our counsellors will assess your situation.
More Than a Certificate
Additional credentials built into the programme.